Customer Support

INDUSTRIAL FAN DOCUMENTATION

FAQs

Frequently Asked Questions

What are the core product groups and services provided by TOMECO SI?

TOMECO SI specializes in three main sectors:

  • Precision Mechanical Machining & OEM Services: Sheet metal fabrication (laser cutting, 3D bending), precision machining (shafts, bearing housings, pulleys, hubs), and high-tech load-bearing structures.

  • Industrial Fan Manufacturing & Air Treatment Systems: Comprehensive industrial fan solutions designed to meet strict operational requirements for factories and industrial zones.

  • Technical Services & Surface Treatment: High-quality powder coating and wet painting, shot blasting, phosphating, digital dynamic balancing, and vibration analysis.

Which technical and quality standards do TOMECO SI’s products comply with?

Our management system and products strictly adhere to international and national standards:

  • Management Systems: ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Occupational Health & Safety).

  • Specialized Technical Standards: ISO 5801 (Fan performance testing), ISO 14694 (Vibration specifications), ISO 1940 (Dynamic balancing), and Fire Safety Code QCVN 06:2022/BXD.

What are the precision limits and capabilities of sheet metal fabrication at your plant?

Utilizing our fully integrated Laser CNC cutting lines from Amada (Japan), we guarantee:

  • Precision Accuracy: Up to $0.001 text{ mm}$.

  • Cutting Speed: Reaching $0.3 text{ m/s}$.

  • Maximum Material Thickness: Laser cutting capability for metal sheets up to $20 text{ mm}$ thick.

What is the standard process for OEM manufacturing orders at TOMECO SI?

We follow a standardized 6-step workflow for business clients:

  1. Inquiry & Requirements: Receive technical drawings (CAD/CAM) or sample specifications from the customer.

  2. Consultation & Quotation: Engineering team analyzes feasibility, optimizes costs, and delivers a proposal within 24 to 48 hours.

  3. Prototyping: Fabricate a prototype and test real-world parameters for customer verification and approval.

  4. Contracting & Mass Production: Execute manufacturing on automated CNC and IoT-integrated production lines.

  5. Quality Control (QC): Perform automated measurements, dynamic balancing, and vibration analysis prior to factory dispatch.

  6. Delivery & Warranty: Deliver on-site and activate long-term technical support policies.

Does TOMECO SI accept prototyping or small-batch custom orders?

Yes. We provide prototype fabrication to test dimensional accuracy and fitment before mass production. For OEM components or specialized spare parts, TOMECO SI offers flexible production batch sizes tailored to client requirements.

How are products quality-inspected (QC) before shipment?

100% of products undergo strict quality checks prior to leaving the factory:

  • Geometric dimension verification using automated measuring devices.

  • Digital dynamic balancing and live vibration testing utilizing U.S.-technology analyzers.

  • Surface quality inspection (paint adhesion, coating thickness) and weld integrity testing (MIG/MAG/TIG) using specialized equipment.

What is the average lead time for production orders?

Lead times depend on order volume and structural complexity:

  • Prototypes / Small Batches: 3 to 7 business days.

  • Mass Production / Major Projects: 15 to 30 days (agreed upon and committed in the contract).